Working time: Monday – Friday (excluding holidays) 8.00AM – 6.00PM
Shipping from warehouse: 106 E Patrick St, Ashland, Virginia 23005, United States
You can order as many items as you want and you’ll never pay more than the flat rate for shipping.
How much are the shipping costs?
We use flat shipping rate of $5.95 for shipping within US and $12.95 for international shipping.
Attention: Time to received goods = Production Time + Delivery Time
Depending on the product, the production time will vary depending on the complexity of the product. With normal products, the production time is about 3 – 5 days.
Delivery times for most products are estimated as follows:
- In the US: 5 – 7 business days
- Other countries: 8 – 12 business days
- The above timeframe is only applied for orders to the US with standard shipping method (“days” here is “business days“)
- The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
- Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
– You can track your order via the following link depending on Tracking Number and Shipping Carrier:
– Contact Hugewhales Customer Service at: [email protected] if you have any doubts referring to your orders.
- I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Hugewhales Customer Service at: [email protected] and we will do our best to help you!
- How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.